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At MyTrueHost.com, customer satisfaction is one of our top priorities. If you are unsatisfied with your membership purchase, please contact us within 30 days of the date of purchase to claim your full refund.
All questions about refunds, including a detailed explanation of why you wish to cancel your order must be sent from our support page. Please headline your ticket with "Cancellation Request". We will review your request within 24 hours. Once your refund has been approved, we will issue a full refund on your account and your membership account will be disabled.
Please note that the refund policy is applicable only for new hosting account, we do not provide refund for hosting account renewal, domain registration or renewal, SSL certificate, dedicated IP address and for VPS server or dedicated server.
We're committed to providing maximum uptime for your website, therefore we have gone to great lengths to provide the best security, reliability and great hardware in the industry. Our combined expertise and knowledge allows us to commit to a 99.9% Service Level Agreement.
The '100% Satisfaction Guaranteed' means that MyTrueHost.com guarantees the quality of the product you're purchasing. We want you to feel good about your purchase from us. We have a 100% customer satisfaction guarantee for hosting purchases to ensure that you are completely satisfied that the final product that you buy is exactly as described in your contract, and that the product will not be defective.
Unlike other web hosting companies that advertise low initial costs, we will never raise your web hosting prices when renewal time comes. At Mytruehost.com, we believe that our customers deserve great service at great prices for the life of their hosting accounts. That is why we pledge to never raise the cost of your hosting account come renewal time. The cost at which you sign up will be the cost when you renew.
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